← Return to home

Privacy Policy

Last updated: 13 November 2025

Who we are

Tailored Assistance is a gardening and outdoor maintenance business based in Worcester, UK. The website address is www.tailoredassistance.co.uk.

What data we collect

When you use the contact form, we may collect:

  • Name
  • Email address
  • Contact number
  • Location or service area
  • Details about the work you would like done
  • Optional photos or short videos you choose to upload

How we use your data

We use the information you provide to:

  • Respond to your enquiry
  • Provide quotes or recommendations
  • Schedule and carry out work you request
  • Keep basic records of work for administration and tax purposes

Where your data is processed

Our website is hosted on Cloudflare Pages. When you submit a form, the information is sent securely to our email provider so we can reply to you. If you upload photos or videos, the files are temporarily stored in a secure Cloudflare R2 storage bucket so they can be viewed and downloaded as part of your enquiry.

How long we keep your data

We keep enquiry details for as long as reasonably necessary to:

  • Respond to your request
  • Provide and support any work you ask us to do
  • Meet basic legal, accounting, or tax obligations

Uploaded photos and videos are generally kept for no longer than 30 days unless they form part of an ongoing job or project you have asked us to carry out.

Lawful basis for processing

Under UK GDPR, we process your personal data on the basis of:

  • Legitimate interests - to run and grow our business and respond to genuine enquiries; and
  • Contract - where we need to process your data to provide a quote or carry out work you have asked for.

Who we share data with

We do not sell your data. We only share it with trusted service providers where this is necessary to run the website and respond to your enquiry, for example:

  • Cloudflare - for secure website hosting and media storage
  • Our email provider - to send and receive enquiry emails

Cookies and tracking

We do not use analytics, advertising, or tracking cookies on this site. Only essential technical cookies may be used by our hosting provider to keep the site secure and functioning.

Your rights

Under UK data protection law you have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your data where we no longer need it
  • Object to certain types of processing

To exercise any of these rights, please contact us using the details below.

Contact details

If you have any questions about this Privacy Policy or how we handle your data, you can contact:

Tailored Assistance
Email: [email protected]

Complaints

If you are unhappy with how we have used your data, you can contact us in the first instance and we will do our best to resolve the issue. You also have the right to complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.